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Service Delivery Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time
Company Background

At OKX, we aim to reshape the future with crypto and contribute to every individual's freedom.

We are a leading crypto exchange with a safe and reliable platform for our users.

With multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done.

Job Role

This role involves working as a Service Delivery Lead where you will be responsible for receiving, following up on, and resolving complex issues while ensuring all problems are thoroughly resolved.

You will proactively identify problems and drive solutions through product or process optimization to enhance user experience.

Communication across departments, coordination with others, and leading the team to achieve goals are key aspects of this role.

Additionally, you will develop and improve relevant systems and processes to support team development.

Key Responsibilities
  • Responsible for receiving, following up on, and resolving complex issues.
  • Proactively identify problems and drive solutions through product or process optimization.
  • Communicate across departments, coordinate with others, and lead the team to achieve goals.
  • Develop and improve relevant systems and processes to support team development.