Team Lead, Customer Service
2 weeks ago
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You'll Be Doing:- Responsible for receiving, following up on, and resolving complex issues, ensuring nothing is missed and all problems are resolved thoroughly.
- Proactively identify problems and drive solutions through product or process optimization to enhance user experience.
- Communicate across departments, coordinate with others, and lead the team to achieve goals.
- Develop and improve relevant systems and processes to support team development.
- Full-time Diploma or above (Bachelor's Degree preferred), with over 5 years of experience in managing customer service teams. Experience in managing multinational teams is preferred.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
- Must be willing to work according to assigned schedules and adapt to 24/7 rotational shift work.
- Strong data analysis and logical thinking skills.
- Proactive work attitude, strong stress tolerance, good communication and coordination skills.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Competitive remuneration package (Base Salary + Shift Allowance)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 3,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
-
Telemarketing Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full timeIn this challenging yet rewarding role, you will focus on spreading awareness on digital transformations and drive sales efforts by generating quality leads and setting appointments for our Sales Champions.Key responsibilities include:Conducting outbound calls to a list of potential customers or leads to promote our services and specialize in three main...
-
Customer Service Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full timeAt Zeal Holdings Limited, we are seeking a highly skilled and experienced CUSTOMER SERVICE TEAM LEAD to join our dynamic team in the Indonesia market. The ideal candidate will have a strong background in customer service operations, with a proven track record of leadership and team management.The primary responsibility of this role is to lead and supervise a...
-
Service Engineer for Electrical Systems
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob OverviewWe are looking for a skilled Service Engineer for Electrical Systems to join our team as a Field Service Engineer. The successful candidate will be responsible for installing, maintaining, and repairing electrical systems at customer sites.Main ResponsibilitiesInstalling, maintaining, and repairing electrical systems.Testing and replacing...
-
field service engineer malaysia
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeThe positionYou will sell and provide customer project- and solution life cycle services such as consulting, project management, installation, commissioning, maintenance and repairing of power solutions at the customer site and in compliance with quality, health and safety requirements. Where it concerns AEG PS products and systems the assurance of their...
-
Customer Service Team Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Group Full timeAbout Zeal GroupAs a cutting-edge FinTech organisation, we offer a diverse range of innovative products. Our company has experienced significant growth since its founding in 2017, with over 700 employees spread across the globe.We are headquartered in London, UK, with offices and presence in Europe, Asia, Africa, the Middle East, and South America. Our...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timePosition SummaryWe are seeking an experienced Field Service Technician for Power Electronics to join our team as a Field Service Engineer. In this role, you will be responsible for installing, maintaining, and repairing power electronic systems at customer sites.Main ResponsibilitiesInstalling, maintaining, and repairing power electronic systems.Testing and...
-
Customer Service Team Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full timeGet AI-powered advice on this job and more exclusive features.Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are...
-
Team Lead, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Flippa Full timeEstablished in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, which is dedicated to offering excellent delivery service through innovative technology. Since then, GOGOVAN has extended its service to various platforms. The company connects individuals and businesses directly to thousands of drivers for their real-time delivery...
-
Customer Service Team Lead
20 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Lucky Mall (MY) Sdn Bhd Full timeLucky Mall (M) Sdn Bhd is dedicated to developing and operating an innovative e-commerce platform with a unique dual-marketplace system that helps users access the best deals. We also aim to leverage TikTok for live commerce and establish our own supply chain and warehouse network to build a strong, recognizable brand. This dual-marketplace approach combines...
-
Customer Service Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia ORIENTAL SURPLUS SDN. BHD. Full timeRole Overview:Oriental Surplus Sdn. Bhd. is seeking a highly skilled and experienced Outlet Assistant Manager to lead our retail team.The successful candidate will be responsible for overseeing the daily operations of our outlet, including managing inventory levels, controlling stock movements, and conducting regular audits to prevent losses.Duties and...
-
Customer Service Team Lead
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full timeAbout UsAFFIN Group is a leading financial institution that provides a wide range of banking services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our customers.Job PurposeThe primary purpose of this role is to provide customer service and support to our customers. You...
-
Sales Team Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia TURN CLOUD TECHNOLOGY SERVICE (M) SDN. BHD. Full timeIn this role as a Sales Team Lead at TURN CLOUD TECHNOLOGY SERVICE (M) SDN. BHD., you will be responsible for leading the sales team to achieve sales targets and expand the customer base in Southeast Asia.Key Responsibilities:Develop and execute strategic sales plans to drive business growth.Lead, motivate, and mentor the sales team to maximize their...
-
Trading Customer Service Team Lead
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hytech Empire Full timeHytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future...
-
Customer Service Team Lead
2 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Pacific Asiawide Group Full timeCompany OverviewPacific Asiawide Group is one of the world's largest face-to-face advertising and marketing companies, specializing in creating brand awareness and providing cost-effective solutions for a portfolio of clients from different industries.We have achieved enormous success and are now seeking exceptional customer service representatives to join...
-
Team Lead, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia NEAR Full timeWho We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...
-
Team Lead, Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia OKXhas Full timeWho We Are:At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking...
-
Electrical Equipment Repair Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeJob DescriptionThe Wohn-Service-Team seeks a highly skilled Electrical Equipment Repair Specialist to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing power solutions at customer sites in compliance with quality and health and safety requirements.Main ResponsibilitiesTo visit customer sites as...
-
Power Solutions Installation Expert
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Wohn-Service-Team Full timeAbout the RoleWe are seeking a highly motivated and experienced Power Solutions Installation Expert to join our team as a Field Service Engineer. In this role, you will be responsible for installing, maintaining, and repairing power solutions at customer sites.Key ResponsibilitiesInstallation, maintenance, and repair of power supply and related...
-
Customer Support Team Lead
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeJob OverviewThis position is responsible for leading and managing a team of customer support specialists in delivering exceptional financial services to our customers.Main ResponsibilitiesLead and manage a team of Second Level Escalation Team Specialists, providing guidance, coaching, and support to ensure the team's success in handling complex customer...
-
Banking Operations Team Lead
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob SummaryWe are seeking a highly skilled Banking Operations Team Lead to join our team at Commerz Global Service Solutions. This is an exciting opportunity for a motivated individual who wants to take on a challenging role in managing a team of professionals.About the RoleThe successful candidate will be responsible for managing a team of Loan...