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Customer Service Team Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AFFIN Group Full time
About Us

AFFIN Group is a leading financial institution that provides a wide range of banking services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our customers.

Job Purpose

The primary purpose of this role is to provide customer service and support to our customers. You will be responsible for managing daily branch operational activity, monitoring compliance, and regulatory requirements in accordance with the bank's internal policy and regulatory requirements.

You will also be responsible for ensuring the highest quality customer experience through customer service and image enhancement opportunities. This includes assisting in referral and cross-selling of deposits/investment/Banca Takaful products & cross-selling activities towards achieving branch targets.

Key Responsibilities
  • To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirements in accordance with the Bank's internal policy and regulatory requirements.
  • Ensuring the highest quality customer experience through customer service and image enhancement opportunities.
  • To assist in referral and cross-selling of deposits/investment/Banca Takaful products & cross-selling activities towards achieving branch targets.