Client Service Team Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time
Job Overview

We are seeking a seasoned Client Service Team Lead to join our customer service team. As a leader, you will be responsible for managing a team of client service representatives, ensuring that they provide exceptional service to our clients.

Your key responsibilities will include:

  • Leading and motivating the team to achieve high levels of customer satisfaction
  • Coaching and developing team members to enhance their skills and knowledge
  • Maintaining accurate records and reporting on KPIs
  • Identifying opportunities for process improvements and collaborating with stakeholders to implement changes

To excel in this role, you will need to have:

  • A minimum of 3 years' experience in a customer service or team lead role
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Fluency in English and Mandarin languages


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