Client Servicing
4 weeks ago
This job is all about connecting with clients in an interior design company. You might like this job because you'll be the go-to person for helping clients, resolving their issues, and keeping them happy throughout their design projects
The Client Servicing & Customer Service Executive serves as the primary point of contact for clients, ensuring seamless communication, satisfaction, and problem resolution throughout the project lifecycle. This role requires excellent interpersonal skills, attention to detail, and a proactive approach to anticipate client needs and deliver exceptional service.
Key Responsibilities:
- Serve as the main point of contact for clients, managing inquiries, feedback, and requests.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
- Coordinate with the design and project teams to provide timely updates to clients on project progress.
- Schedule and attend meetings with clients to gather requirements and provide project status updates.
- Address client concerns and provide solutions to resolve issues effectively.
- Assist with preparing proposals, quotations, and agreements for clients.
- Monitor project timelines and follow up on client approvals, ensuring all deliverables meet agreed standards and deadlines.
- Collect and document client feedback to enhance the company's service quality.
- Provide reports and updates to management on client interactions and potential improvements.
- Proven experience in client servicing or customer service roles (minimum 3 years of experience), preferably within the interior design or construction industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and negotiation abilities.
- Ability to manage multiple projects and clients simultaneously.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Ability to work independently and collaboratively.
- High attention to detail and organizational skills.
- Client Services
- Customer Service
- Problem Solving
- Effective Communication
- Multitasking
- Detail Oriented
- Project Management
- 5 days of annual leave, 5 "unhappy" leave days, and 14 days of medical leave per year.
- Up to RM1,000 per year for outpatient medical claims, reimbursable with valid receipts.
- RM500 monthly for petrol and parking expenses.
- Free parking provided.
- Fridays: Work-from-Home available, subject to no scheduled meetings.
From the first sketch to the final nail, we're with our client throughout every step of the way, making sure the journey is as enjoyable as the destination. We listen, we collaborate, and we create spaces that reflect our clients' unique lifestyle and aspirations. We're here to create homes and relationships that stand the test of time.
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