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Client Servicing Executive

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Crestbrick Full time

Crestbrick WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are a real estate servicing firm established in 2019 in Singapore, that focuses on serving clients who wish to grow their wealth through property investments. What sets us apart from traditional property agencies is that we are run by investors, for investors. Our services go beyond facilitating property transactions; we provide a comprehensive handholding experience for our clients from deep research and curation of investable properties to portfolio planning and post-purchased administrative support, giving our clients a seamless and effortless experience in real estate investments.

As part of our promise to our clients that we want to give them the best experience during the entire property purchase process, we are looking to expand our post-purchase team to serve our clients better and more efficiently in the future.

As part of our growth strategy, we are expanding our operations to Malaysia, with the aim of providing our clients with unparalleled service across the globe. We value Commitment, Unity, Drive, Honesty, and Reliability towards achieving the Company's goals and objectives in the right direction. We are looking for dynamic and motivated individuals who are ready to embark on a rewarding career with us. If you are passionate about the real estate industry and want to be part of a company that values innovation, professionalism, and excellence, then we invite you to join us on this exciting journey

Salary: RM3,500.00 - RM4,500.00 a month (depending on experience)

Contract Type: Full-time

Experience: 1-3 years of experience, must be fluent in English.

Roles and Responsibilities:

  1. Manage clients requests (Communicating via email/chats)
  2. Build good relationships with clients
  3. Update clients on their property purchase status
  4. Send regular project updates to clients
  5. Prepare all administrative forms for our clients who are buying properties
  6. Update and maintain all clients information on our system on a daily basis
  7. Coordinate with stakeholders to ensure clients purchase processes meet the timeline.
  8. Answer and reply to clients enquiries regarding tax filing, property management and letting agent service, bank account opening, and other general enquiries (Trainings will be provided to equip you with the knowledge required)
  9. Assist Senior Investor Relation and our clients on their property purchase journey in a timely manner and ensure a great customer experience.
  10. Liaise with different stakeholders (tax agency, property management and letting agent, developer, furniture supplier, banker, clients, etc.) to ensure a smooth post-purchase journey
  11. Other related ad hoc tasks as assigned by the Head Of Department from time to time as required

Skills & Abilities:

  1. Meticulous
  2. Good time management
  3. Self-disciplined and self-motivated
  4. High patience and good customer service skills
  5. Resourceful and good problem-solving skills
  6. Ability to work under minimum supervision
  7. Effective English communication skills in both oral and written
  8. Great communication skills, able to speak confidently with clients
  9. Ability to learn quickly, adapt to change and willingness to work under pressure
  10. Able to work during weekends occasionally for sales events (off-in-lieu will be granted)
  11. Proficient in Google Apps (Gmail, Sheets, Form, Docs), Microsoft Excel, Zoom, Adobe PDF, Business Whatsapp
  12. At least 2 years' experience in admin/operations/customer service is preferred but others with relevant experience can be considered. Fresh graduates from related Degree and internship experience can be considered for junior roles. Preferred experience in real estate industry or hospitality or banking front office

Personalities That Will Excel With Us:

  1. Resourceful
  2. Great Communication Skills
  3. Has A Growth Mindset
  4. A Team Player
  5. Able To Work In A Fast-paced Environment.
  6. Positive Mindset
  7. Self Driven
  8. People Oriented
  9. Detailed Oriented
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Marketing and Sales
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