Customer Experience Champion

Company OverviewPrometric Ireland Limited is a leading provider of high-stakes testing solutions.We are committed to delivering exceptional customer service and experiences for our clients.

Business PartnershipThis role requires a strong business partner who can develop a thorough understanding of the client business and strategy. The ideal candidate will have the ability to build relationships at all levels within the client organization and lead the service agenda to further enhance the client experience.Key Responsibilities:Manage change...

Key ResponsibilitiesThe Zero Defect Champion will be responsible for driving zero non-conformance and strong manufacturing quality practices. This includes leading or participating in manufacturing continuous improvement plan activities, performing audits, and supporting customer audits.You will also be responsible for reviewing department FMEA and Control...

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

This role is focused on driving customer success and growth by serving as a key point of contact for inquiries and issues.Key ResponsibilitiesCustomer Support: Provide timely and effective solutions to customer inquiries and issues, collaborating with the support team to resolve technical problems when necessary.Journey Improvement: Continuously evaluate and...

Key Responsibilities:Lead the development of customer-centric initiatives to enhance the end-to-end journey experience for Lazada's buyers.Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.Collaborate with cross-functional stakeholders to ideate solutions that drive business growth and...

The Role:Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.Conduct regular team meetings, provide constructive feedback, and facilitate professional development.Key Responsibilities:Set and maintain high standards for customer serviceHandle escalated customer issues and ensure prompt...

The threat of identity theft looms large, but we're here to help you stay one step ahead! As a dedicated member of our Global Fraud team, you'll play a vital role in safeguarding premium customers from this insidious form of fraud in Australia, New Zealand, and Singapore.We're on the hunt for an exceptional Fraud Protection Specialist to join our crew. In...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

We are seeking a Wealth Management Service Champion to join our team at FNZ. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their expectations are met on key performance indicator reporting, meeting actions, and availability.Your responsibilities will include promoting a service of excellence,...

As a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Tata Consultancy Services is looking for a Director of Customer Advocacy to champion the customer experience.This leader will be responsible for ensuring customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.Main Responsibilities:Voice of the Customer: The Director of...

Job DescriptionThis role is to provide quality customer support via various digital channels. You will champion:Providing timely and effective customer service via live chat, social media, and email.Creatively articulating responses about AirAsia products and services.FOLLOWING required procedures to resolve customer inquiries or complaints.Assisting...

Tata Consultancy Services is seeking a Customer Experience Leader to play a crucial role in ensuring customer satisfaction and loyalty.The ideal candidate will act as a bridge between customers and the organization, understanding customer needs, resolving issues, and advocating for their interests within the company.Key Responsibilities:Voice of the...

A&W Malaysia is committed to providing exceptional customer experiences through our team of passionate professionals. We are currently seeking a skilled Customer Experience Lead to join our team.About the Role:This is an exciting opportunity to drive customer satisfaction and loyalty while working in a fast-paced, dynamic environment. As a Customer...

Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

Job DescriptionWe are seeking a talented Customer Experience Strategist to join our team at Generali Malaysia. As a key member of our organization, you will be responsible for managing and leading initiatives to deliver exceptional customer experiences across all touchpoints.Main Responsibilities:Customer Insights: Uncover customer needs and behaviors...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

Career OpportunityWe are seeking a skilled Customer Service Executive to join our team at Experian Asia Pacific. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide timely and accurate delivery of daily customer...