Customer Support Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AirAsia Full time
Job Description

This role is to provide quality customer support via various digital channels. You will champion:

  • Providing timely and effective customer service via live chat, social media, and email.
  • Creatively articulating responses about AirAsia products and services.
  • FOLLOWING required procedures to resolve customer inquiries or complaints.
  • Assisting customers with learning how to use AirAsia products and services.
  • Identifying and reporting system trends and abnormalities.
  • Recording customer interactions accurately.
  • Generating sales while providing exceptional service.
  • Staying current in the airline industry.
  • Participating in training and development activities.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    Job RequirementsThe Customer Support Specialist should be able to respond to internal and external inquiries, provide assistance on order processing, licensing, and product access. The role also involves maintaining accurate documentation of order fulfillment and entitlement activities.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at OKX. As a key member of our customer support team, you will be responsible for resolving escalated customer inquiries and complaints in a timely and professional manner.The ideal candidate will have excellent problem-solving skills, strong communication skills, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Bitunix Full time

    Job Summary:At Bitunix, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our customer support department, you will play a vital role in ensuring the satisfaction of our customers. Your primary objective will be to provide prompt and efficient support to our clients through various communication channels, including...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )BD (Becton, Dickinson and Company) Customer Support Specialist in Kuala Lumpur, MalaysiaJob Description SummaryThis position requires 1-5 years technical/customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Pte Ltd Full time

    About the job Customer Support Specialist (SG)Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?Qashier is looking for a Customer Support Specialist to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.In...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    TP is a global digital business services company that aims to streamline business operations for its clients. As a Customer Support Specialist, you will be responsible for providing high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem.Key ResponsibilitiesManage Creator inquiries and gather feedback to enhance the overall...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    TP Federal Territory of Kuala Lumpur, MalaysiaJoin or sign in to find your next jobJoin to apply for the Creator Support Specialist - Gaming role at TPWho are we?TP is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages across 170 countries, we provide a comprehensive, AI-powered...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

    Join to apply for the Customer Support Specialist role at Yaoyao Malaysia Info Tech Sdn Bhd4 days ago Be among the first 25 applicantsJob ResponsibilitiesResponsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.Responsible for the maintenance of private messages and comments on the brand's official social media.Respond to...

  • Support Specialist

    7 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Simplus Full time

    Simplus is seeking a skilled Support Specialist to join our team! As a key member of our customer support department, you will play a vital role in ensuring that our customers receive exceptional support.Your primary responsibilities will include responding to customer inquiries via live chat, resolving issues promptly, and escalating complex problems to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Dr Clear Aligners Group Full time

    Multilingual Customer Support SpecialistJob Description:We are looking for a highly skilled Multilingual Customer Support Specialist to join our team at Dr Clear Aligners Group. As a key member of our customer service team, you will be responsible for delivering exceptional support to our customers across multiple languages.Main Responsibilities:Provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    Job DescriptionCustomer Connect Malaysia Sdn Bhd is seeking a highly motivated Inside Sales Representative to join our dynamic team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will play a crucial role in our outbound sales efforts by qualifying potential leads and driving growth for Google's products and services.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BD (Becton, Dickinson and Company) Full time

    Job DescriptionThis position requires 1-5 years of technical/customer support experience with opportunities for accelerated growth. As a Customer Support Specialist, you will be the first point of contact for clients and the primary level of support.Your responsibilities will include accepting inbound calls from healthcare entities, obtaining necessary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASSnet Full time

    BASSnet OverviewWe are a leading provider of innovative solutions for the maritime industry.Our team is dedicated to delivering exceptional customer support and we are seeking a highly skilled Support Lead to join our team.The successful candidate will have experience in customer service and support, particularly in a team lead role or as a level 2...


  • Kuala Lumpur, Kuala Lumpur, Malaysia TDCX Full time

    About UsTDCX is a leading provider of post-sales support services for digital advertising products. Our team is dedicated to delivering exceptional customer experiences and driving business growth for our clients.Job DescriptionAs a Technical Product Specialist at TDCX, your primary responsibility is to provide post-sales support for our client's digital...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

    About the RoleWe are seeking a highly skilled and motivated Mandarin Speaking Customer Support Specialist to join our team at MindPec Solutions.The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively manage relationships with hundreds of restaurants.The primary responsibilities of this role...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Sdn Bhd Full time

    As a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hytechc Full time

    Hytech Federal Territory of Kuala Lumpur, MalaysiaRisk and Customer Support SpecialistIn this role, you will take on both risk management and technical support responsibilities, analyzing and managing risks in online payments, trading, and promotional activities while providing account opening support and 24/7 technical assistance to various internal...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    Executive Technical SupportAn opportunity to work with Aqi Intl as a technical support specialist, providing premium customer service to Lenovo users and clients.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Client Support Specialist122338We are seeking a skilled Client Support Specialist to provide top-notch customer service and support to our valued clients.Key Responsibilities:Delivers customer service that meets or exceeds expectations, ensuring retention of excellent customer relationships.Processes customer requests and resolves basic queries, providing...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    About the RoleWe are seeking a skilled Technical Customer Support Engineer to join our global team, within Swift Operations, based in Kuala Lumpur. In this role, you will work closely with customers worldwide to resolve their technical challenges on a daily basis.As a member of our team, you will be responsible for providing exceptional customer support,...