Client Support Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time
Client Support Specialist

122338

We are seeking a skilled Client Support Specialist to provide top-notch customer service and support to our valued clients.

Key Responsibilities:

  1. Delivers customer service that meets or exceeds expectations, ensuring retention of excellent customer relationships.
  2. Processes customer requests and resolves basic queries, providing timely and effective solutions.
  3. Works collaboratively with cross-functional teams to drive customer satisfaction and loyalty.
  4. Takes ownership of identifying and implementing continuous improvement opportunities.
  5. Provides input on process improvements to enhance overall service delivery.

Qualifications:

  1. Prior experience in customer service, insurance, or related field is advantageous.
  2. Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
  3. Strong analytical and problem-solving skills with critical thinking and sound decision-making abilities.
  4. A friendly and approachable demeanor to build rapport with customers and team members.
  5. Ability to handle fast-paced environments and adapt to changing customer needs and priorities.


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