Client Relationship Specialist

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Isentia Full time

As a Client Relationship Specialist, you will play a vital role in building and maintaining strong relationships with our clients at Isentia.

You will work closely with the Customer Experience Team to deliver exceptional service and support to our clients, and contribute to the development of new business opportunities.

  • Main Responsibilities:
  • Deliver customer service and support to Isentia clients
  • Provide excellent, prioritised customer service
  • Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including processing of irrelevant and missed content
  • Timely resolution of client issues
  • Provide Relevance support to clients
  • Interpreting client Relevance requirements
  • Deep understanding of the client briefs, able to tailor client keywords
  • Intermediate skills in Search Logic in either Isentia or Pulsar Platforms
  • Assist in client retention activities; help conduct regular brief reviews
  • Proactively develop and improve client relevance outcomes
  • Report and record data in Isentia systems including Salesforce CRM, Brief Admin, iSAMS, and DaaS Management App
  • Enter data in Salesforce CRM as per activity and client feedback for client intelligence.
  • Maintain Brands, client briefs, and delivery sets in Brief Admin, iSAMS, and DaaS Management App, ensuring accuracy
  • Quickly and Accurately resolve client queries
  • Investigate relevance queries from clients and AMT, providing quick and accurate resolutions


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