Client Care Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time
Client Care Specialist - English (4.5k)

The Client Care Specialist is responsible for delivering exceptional customer care and support to our clients, ensuring their overall satisfaction with our services.

This role requires strong communication skills, empathy, and a passion for delivering outstanding customer experiences.

Responsibilities include responding to client inquiries, resolving issues in a timely and professional manner, and proactively seeking opportunities to enhance their overall experience.

To be successful in this position, you must possess excellent interpersonal skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer care and support
  • Respond to client inquiries in a timely and professional manner
  • Resolves issues efficiently and effectively
  • Proactively seek opportunities to enhance client experience
  • Maintain accurate records of client interactions

Requirements:

  • Bachelor's Degree or equivalent in any discipline
  • Minimum 6 months of experience in customer support
  • Excellent interpersonal and communication skills
  • Able to work in a fast-paced environment
  • Positive attitude and passion for delivering outstanding customer experiences


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