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Client Support Specialist

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia iFAST Global Hub AI Full time
About Us
iFAST Global Hub AI is a leading provider of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. With a comprehensive range of solutions, we empower individuals to take control of their financial futures through innovative technology and expert advice.

Job Title: Client Services Executive
We are looking for a talented individual to join our team in Kuala Lumpur as a Client Services Executive. This is a fantastic opportunity for career development in the financial industry, where you can work in a fast-paced environment and solve problems creatively. Key responsibilities include identifying and assessing customers' needs, providing accurate information, and personalizing services. You will also be responsible for delivering excellent customer service to clients and business partners via call, email, and live chat.

Responsibilities
The successful candidate will be responsible for:
• Identifying and assessing customers' needs
• Delivering excellent customer service to clients and business partners via call, email, and live chat
• Providing accurate information and personalizing services
• Proactive in liaising with various departments to resolve issues
• Strong attention to detail and patience when dealing with client enquiries
• Undertake and complete special assignments, and ad-hoc duties required by superior in a timely manner
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Ideal Candidate
We are looking for someone with the following traits:
• Attentiveness
• Detail-oriented
• Patience
• Empathy and trustworthy
• Willing to learn and able to work well in a fast-paced environment
• Adept at performing efficiently when faced with pressure
• Multitasking, able to prioritize tasks and complete them efficiently
• Adaptable and thrive in challenging environments
• Critical thinker, solve problems by analyzing and evaluating information
• Team player and able to work in a big team

Requirements
The ideal candidate should possess the following qualifications and skills:
• Possess a diploma or higher qualification, preferably in Banking and Finance
• Working experience in a contact center environment is encouraged but not essential
• Able to work multi-task and independently with minimal supervision
• Strong sense of responsibility and urgency to meet crucial cut-off times
• Can-do attitude with a passion for strong ownership of work
• Proficiency in Cantonese, good command of English and Mandarin, both spoken and written
• Willing to work during local Public Holidays and overtime occasionally

Perks and Benefits
We offer a range of perks and benefits to our employees, including:
• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company
• Investment: 0% sales charge for unit trust & 50% staff rebate on front-end charges for stocks and ETFs if you invest through our platform
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage
• Allowances: Monthly sports allowance, enjoy yearly department gatherings, and welcome lunches for new staff
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development
• Annual Leave: Entitlement to 21 days of annual leave