Client Success Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia PeakXV Full time
Client Success Specialist

The Client Success Specialist plays a vital role in ensuring that our clients receive exceptional service and support. This individual will build and maintain strong relationships with our clients, understand their needs and objectives, and provide tailored solutions to meet those needs.

Mudah.my is part of Carousell Group, a leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell.

About the Role:

This is a unique opportunity to work closely with our clients and internal teams to deliver exceptional solutions. The ideal candidate will have excellent communication and interpersonal skills, a strong understanding of sales and customer service principles, and the ability to work independently and as part of a team.

Key Responsibilities:
  1. Client Relationship Management:
    1. Build and maintain strong, long-lasting client relationships.
    2. Serve as the main point of contact for assigned clients.
    3. Understand client needs and objectives, providing tailored solutions.
  2. Account Growth:
    1. Identify and pursue opportunities to grow accounts and expand service offerings.
    2. Develop and execute strategic account plans.
    3. Collaborate with sales and marketing teams to achieve revenue targets.
  3. Reporting and Analysis:
    1. Prepare regular reports on account status, including sales forecasts and financial performance.
    2. Analyze client feedback and data to improve service delivery and client satisfaction.
  4. Customer Service:
    1. Address client queries and concerns promptly and professionally.
    2. Provide exceptional customer service, ensuring client satisfaction and retention.
    3. Conduct regular client check-ins and reviews to ensure ongoing satisfaction.
Requirements
  • Strong understanding of sales and customer service principles.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Those with one year or less experience are welcome to apply.


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