Client Support Analyst

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

We're looking for a dedicated and results-driven Technical Support Specialist to join our team at Getronics Federal Territory of Kuala Lumpur, Malaysia.

About the Role

This is an exciting opportunity to work as an IT Service Delivery Expert, providing exceptional support to clients and ensuring their technical issues are resolved efficiently.

  • The successful candidate will be responsible for analyzing client inquiries, providing accurate solutions, and escalating calls when necessary.
  • Excellent communication skills are essential for this role, as you will be interacting with clients and internal teams to resolve queries.
  • We're looking for someone with strong technical knowledge, preferably with experience in IT service management and customer-facing roles.
  • A Bachelor's Degree or equivalent in Computer Science/Information Technology is required, along with Microsoft Windows 10 certification and ITIL knowledge.
  • As a Help Desk Technician, you'll work on a rotating shift schedule, including nights and weekends.
Key Responsibilities

Your key responsibilities will include:

  • Analyzing client inquiries and providing accurate solutions
  • Escalating calls when necessary
  • Working collaboratively with internal teams to resolve client queries
  • Providing excellent customer service and support
Requirements

To succeed in this role, you'll need:

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • High level of technical knowledge in IT service management
  • Certification in Microsoft Windows 10 and ITIL


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