Client Onboard Analyst

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We're currently looking for a high caliber professional to join our team as Client Onboard Analyst (Internal Job Title: Client Onboard Analyst 2 - C10) based in KL, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

  • Responsible for customer interaction, documentation issuance, review and system setups.
  • Demonstrates high level of diligence, motivation and organizational skills.
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
  • Embarks on continuous on the job training for end to end product knowledge.
  • Understands client requirements and implement them correctly.
  • Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
  • Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 3-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go the extra mile.
  • Proficient in Microsoft Office Applications.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

Education:

  • Bachelor's/University degree or equivalent experience.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the EEO is the Law poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting.

#J-18808-Ljbffr

  • Client Onboarding Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    About UsCiti, a leading global bank, provides a broad range of financial services and products to its clients across hundreds of cities and countries worldwide.We are currently looking for a Client Onboard Analyst to join our team in Kuala Lumpur, Malaysia. As a Client Onboard Analyst, you will be responsible for:Assisting in the onboarding process for new...

  • Client Onboarding Expert

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KG Invicta Services Full time

    Job SummaryWe are looking for a highly motivated and organized individual to fill the role of KYC Analyst.In this role, you will be responsible for performing KYC checks on our clients and ensuring that all necessary documentation is up-to-date.The ideal candidate should have excellent communication skills and be able to work effectively in a fast-paced...

  • Client Onboarding Analyst

    2 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...

  • Client Onboarding Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Atlanticpartnersasia Full time

    Job Description:The Client Onboarding Manager will play a critical role in leading the onboarding process at Atlantic Partners Asia. This position requires strong leadership skills, attention to detail, and the ability to navigate complex regulatory requirements.About You:You have a background in operations management or a related field, with experience in...

  • Client Onboarding Coordinator

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    The Client Onboarding Analyst 2 - C10 role at Citigroup Inc. offers a unique opportunity to work in a fast-paced and dynamic environment. As a key member of our team, you will be responsible for processing client requests related to system setup, including signatory updates and documentation lodgment.Key responsibilities include:Processing client requests...

  • Client Onboarding Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time

    About OSLBacked by Asia's leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world's first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed...

  • Client Onboarding Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EBC Financial Group Full time

    This job is for a Client Onboarding Specialist at EBC Financial Group. You might like this job because you'll help new clients get started, manage info, and work with a diverse team in a fast-growing global company committed to integrity and innovation.EBC Financial Group – a global financial services provider headquartered in the dynamic city of London,...

  • Client Onboarding Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    Join to apply for the Client Onboarding Specialist role at EBC Financial GroupAbout UsEBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse...

  • Client Onboarding Expert

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QCP Group Full time

    About QCP GroupWe are a global market maker in digital asset derivatives, with a vast network of liquidity providers and counterparties. Our mission is to provide institutional investors with greater access and efficiency in the digital asset markets.In this role, you will have the opportunity to work closely with our Compliance Team in Singapore to develop...

  • Client Onboarding and Compliance Expert

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time

    Job Description:Perform due diligence on individual, corporate, and institutional clients by collecting, checking, validating, and verifying information and documentation.Key Responsibilities:Process and organise high-volume case documentation, including sources of funds, documents of incorporation, and general account opening documents.Collaborate with...

  • Client Onboarding Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia QCP Full time

    Job Description:We are seeking a KYC Analyst to join our team. As a key member, you will be responsible for performing KYC/CDD checks on new clients and conducting periodic reviews for existing clients. This includes reviewing client documents, name screening, and transaction review. You will also identify potential risks associated with business...

  • Analyst (Client Onboarding focused, strong in Mandarin Chinese and English)

    2 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time

    Analyst (Client Onboarding focused, strong in Mandarin Chinese and English)At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and...

  • Analyst (Client onboarding focused. Strong in Mandarin Chinese and English)

    2 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time

    Analyst (Client onboarding focused. Strong in Mandarin Chinese and English)Let the employer know what pronouns you use so that they can address you correctly.Candidate Data Privacy AcknowledgementThank you for your interest in joining Cision. As a part of the application process, please use the link below to take a look at our Candidate Privacy Notice for...

  • Client Onboarding Specialist

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    Citi connects millions of people across hundreds of cities and countries every day through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest...

  • Client Onboarding Lead

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time

    Job Description:The Client Integration Manager is responsible for ensuring the end-to-end delivery of the TB solution and migration activities.Collaborate with Corporate Client's IT team to establish H2H/API connectivity between Client's and Bank's applications.Discuss with Client's IT team on the following areas of integration:ConnectivitySecurityFile...

  • Client Onboarding Expert

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RBC Full time

    About the JobWe are seeking an experienced Client Onboarding Expert to join our team in RBC. In this role, you will be responsible for conducting Enhanced Due Diligence (EDD) analysis for clients in order to assess their AML risk and recommend a risk rating.The successful candidate will work closely with stakeholders to identify high-risk factors, conduct...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time

    Are you driven, results-oriented and a team player?With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such...

  • Client Onboarding Expert

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    A career at Eastern Book Company offers a unique blend of challenge and opportunity, as you join a growing company that operates in multiple international markets.About Our Team:We believe in fostering an environment where diversity, creativity, and innovation thrive. Our employees come from various backgrounds and bring a wealth of knowledge and expertise...

  • Onboarding Process Lead

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Atlanticpartnersasia Full time

    Overview:In this role, you will oversee the end-to-end client onboarding process at Atlantic Partners Asia. Your primary objective will be to design and implement efficient onboarding processes that meet client expectations while ensuring regulatory compliance.About You:You have experience in operational management and client onboarding, preferably within...

  • Technical Onboarding Expert

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OpenLearning Full time

    Job DescriptionProduct Knowledge: Gain in-depth knowledge of our product or service offerings and provide expert guidance to clients on maximizing its value to meet their business goals.Customer Onboarding: Oversee the onboarding process for new clients to ensure a smooth and positive experience. Conduct onboarding sessions and provide educational...