Analyst (Client Onboarding focused, strong in Mandarin Chinese and English)

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time
Analyst (Client Onboarding focused, strong in Mandarin Chinese and English)

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we'll create the conversations of tomorrow.

[What we offer]

This role at PR Newswire presents a unique opportunity to engage with clients across the entire APAC Region in 8 markets. You will actively participate in pre-sales and post-sales processes for the Cision platform, conducting product demos, facilitating onboarding, performing media analysis, and creating tailored reports to drive client success. Collaborating closely with the Monitoring & Insights team, your focus will be ensuring continuous client satisfaction and maximizing product value for our diverse clientele.

  • Client onboarding focused
  • Comprehensive coverage of 8 markets in the APAC region
  • Exposure to diverse clients across all industries
  • Hybrid work mode (current office location - Mid Valley City, Kuala Lumpur)
  • Friendly and Flexible working environment
  • Company Medical Insurance covered

[Primary Duties & Responsibilities]

  • Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
  • Perform all activities related to onboarding and supporting new clients to the online platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
  • Provide relevant information, support, or training for platform products.
  • Troubleshoot and support clients and internal stakeholders with media monitoring requests or related inquiries.
  • Responsible for delivering reports based on clients' needs and helping produce insights to meet clients' goals and deadlines.

[Desired Skills and Experience]

  • Passionate about sales support, customer support, and client experience
  • Young talent is welcome. 1-2 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry
  • Highly proficient in spoken and written English and Chinese
  • Self-motivated, accountable, and analytical in transforming data into insights
  • Skilled in building strong relationships with partners
  • Sharp problem-solving skills with a curious and creative mindset

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, please contact hr.support@cision.com.

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