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APAC Client Onboarding and Support Professional

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cision Full time
Cision Job Description: Analyst (Client Onboarding Focused)

Job Summary:

The Analyst (Client Onboarding Focused) role at PR Newswire is responsible for engaging with clients across the APAC region. This involves participating in pre-sales and post-sales processes, conducting product demos, facilitating onboarding, and creating tailored reports to drive client success.

Main Responsibilities:

- Work closely with the APAC sales team to understand client goals and objectives.

- Perform activities related to onboarding and supporting new clients, including answering inquiries and hosting virtual orientation sessions.

- Provide information, support, or training for platform products.

- Troubleshoot and support clients and internal stakeholders with media monitoring requests.

- Deliver reports based on clients' needs and produce insights to meet clients' goals.

About the Role:

- This is a hybrid work mode position with flexible working hours.

- The company offers a friendly and flexible working environment, as well as Company Medical Insurance.

- The ideal candidate should have strong analytical skills, excellent written and verbal communication skills, and experience in customer support or sales operations.