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Client Onboarding Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time
About the Role

Citigroup Inc. is seeking a highly skilled Client Onboarding Analyst to join our team in Kuala Lumpur, Malaysia. As a key member of our team, you will be responsible for customer interaction, documentation issuance, review, and system setups.

Key Responsibilities:
  • Responsible for customer interaction, documentation issuance, review, and system setups.
  • Demonstrates high level of diligence, motivation, and organizational skills.
  • Focused on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
  • Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities.
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
  • Consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc.
  • Embarks on continuous on-the-job training for end-to-end product knowledge.
  • Understands client requirements and implements them correctly.
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance, and related Cash products preferred.
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
  • Highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment.
  • Proficient in Microsoft Office Applications.
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations.