Technical Onboarding Expert

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OpenLearning Full time
Job Description
  • Product Knowledge: Gain in-depth knowledge of our product or service offerings and provide expert guidance to clients on maximizing its value to meet their business goals.
  • Customer Onboarding: Oversee the onboarding process for new clients to ensure a smooth and positive experience. Conduct onboarding sessions and provide educational resources.
  • Proactive Communication: Initiate regular client check-ins to assess satisfaction, gather feedback, and address concerns. Keep clients informed about product updates, enhancements, and industry trends.
  • Documentation and Resources: Create onboarding documentation, guides, and tutorials to assist customers in their learning process. Ensure that onboarding resources are clear, concise, and easily accessible.
  • Customer Engagement and Feedback Collection: Develop and nurture strong, long-term relationships with assigned clients. Serve as the main point of contact and advocate for clients within the company.


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