Onboarding Expert

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Airwallex Full time

About Airwallex

Airwallex is the only unified payments and financial platform for businesses globally. Our innovative solutions empower over 100,000 companies worldwide – including top brands – with integrated tools to manage their finances, payments, and more.

Based in Melbourne, we have a global presence with 20+ offices worldwide and a valuation of US$5.6 billion. Backed by top investors like Sequoia and Salesforce Ventures, we're driving the future of global payments and finance.

Our Team

The Operations team at Airwallex ensures seamless service delivery and process optimization. We focus on streamlining workflows, improving operational efficiency, and delivering exceptional customer support. By implementing best practices, we drive company growth and maintain high service standards.

Your Role

This exciting opportunity is within our U.S. Know Your Customer (KYC) Operations Team. As a critical member, you will be one of the first points of contact for new potential customers, assisting with account applications and performing KYC screenings. You will ensure compliance with Malaysian regulations, capturing accurate client information, and maintaining regulatory standards.

This role is based in KL, Malaysia.

  • KYC Screening: Conduct thorough Know Your Customer screenings, ensuring compliance with Malaysian regulations.
  • Process Development: Collaborate with product teams to build internal processes that positively impact the onboarding experience.
  • Stakeholder Management: Communicate clearly with customers and stakeholders, guiding them through the onboarding process and addressing inquiries.
  • Global Operations: Contribute to shaping global operations processes, working with teams worldwide.
  • Risk Management: Detect AML/CTF risk and share knowledge with the team.

Key Responsibilities

You will be responsible for:

  • KYC screening and regulatory compliance.
  • Developing and implementing new processes to improve the onboarding experience.
  • Effective communication with customers and stakeholders.
  • Contributing to global operations processes.
  • Detecting AML/CTF risk and sharing knowledge with the team.

Requirements

To succeed in this role, you should have:

  • Experience in a fast-growing tech startup, strategy/management consulting, or equivalent.
  • Strong analytical skills, spreadsheet mastery, and problem-solving abilities.
  • 4+ years of proven experience as a KYC Officer or similar role in the banking/financial sector.
  • Excellent written and verbal communication and presentation skills in English.
  • Proficiency in Mandarin is advantageous.


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