Client Onboarding Specialist

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

Citi connects millions of people across hundreds of cities and countries every day through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

We're currently looking for a high-caliber professional to join our team as Client Onboard Analyst 2 - C10 located in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future.

In this role, you're expected to:

  • Process client's requests related to system setup including signatories' updates and documentation lodgment.
  • Co-operate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
  • Provide responses to client and internal inquiries.
  • Prepare documentation for archiving.
  • Apply appropriate bank regulations while processing the requests.
  • Remain up to date with current procedures, internal rules, external regulations, and follow the changes in the aforementioned documents.
  • Document operation procedure updates.
  • Process clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
  • Verify and authorize data entered in the systems.
  • Ensure all queries are dealt with in an efficient and timely manner.
  • Escalate urgent/risk issues through the appropriate escalation channels.
  • Co-operate with and support other teams/employees upon supervisor's instruction, including the possibility of movement to another team and/or process.
  • Perform other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems testing.
  • Ensure high levels of client satisfaction through strong product, process, and client knowledge. Identify and suggest process improvements.
  • Assist in the implementation of validated process improvements.
  • Understand procedures and controls for operational processes. Support Manager with quality assurance process. Perform within departmental procedures and compliance standards to minimize losses.
  • Be responsible for coordination of projects around internal processes. Participate in user acceptance testing of new systems.
  • Effectively execute day-to-day responsibilities, as well as any other work instructed by the supervisor related to this function.
  • Deliver routine and defined tasks while developing knowledge of the broader context in which work is being performed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

  • 3-5 years of previous relevant experience in financial services preferred.
  • Bachelor's/University degree or equivalent experience.
  • Knowledge of bank products in the scope of opening and maintaining bank accounts and customer communication experience (internal/external).
  • Knowledge in the field of finances and banking.
  • Flexibility, team spirit, loyalty.
  • High attention to detail.
  • Good PC skills (Excel, Word).
  • Ability to work under pressure and meet deadlines.
  • Proficient knowledge of English (written and spoken).
  • Proficient knowledge of Mandarin and Cantonese (written and spoken).

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Take the next step in your career, apply for this role at Citi today.

We are implementing the Vaccine Pass in accordance with the guidance of the HKMA, effective April 1, 2022. All Citi staff will be required to be vaccinated against COVID-19 or have a valid medical exemption to enter Citi premises. To comply with this, the successful candidate must be either vaccinated against COVID-19 or have a valid medical exemption.

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Job Family Group: Customer Service

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Job Family: Institutional Client Onboarding

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Time Type: Full time

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Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the EEO is the Law poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting.


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