Client Support Executive

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Dentsu Aegis Network Full time
Key Responsibilities:

As a Client Support Executive, you will be responsible for providing high-quality support to Client Leaders and their teams. This includes:

  • Client Engagement & Process Improvement: Maintain strong relationships with clients, gather feedback for continuous improvement, and ensure adherence to processes and SOPs.
  • Client Onboarding & Offboarding: Support smooth transitions for client operations, ensuring proper management from onboarding to offboarding.
  • Billing & Budget Management: Approve invoices, reconcile media deliveries with suppliers, conduct billing audits, and ensure accurate budget tracking.
  • Operational Efficiency & Compliance: Maximize offshoring utilization, contribute to SOP documentation, enhance operational KPIs, and provide additional support as needed.


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