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Client Support Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time
Key Responsibilities
  • Order Management: Receive and handle inbound customer orders, queries, and complaints via multiple channels, documenting and recording customer details, queries, and complaints.
  • Query Resolution: Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction, resolving queries/complaints as per standard operating procedures.
  • Reporting and Feedback: Provide regular/ad hoc reports to respective departments or management on all cases logged in the system, offering feedback to supervisors on improvement areas based on customer/client issues.