Customer Experience Champion

Sutherland Global is hiring a Quality Experience Champion to join our team.In this role, you will be responsible for evaluating and documenting customer transactions to ensure accuracy and consistency.Responsibilities:Evaluate transactions to ensure compliance with established guidelinesDevelop and implement process improvements to enhance customer...

Senior Account Manager Job DescriptionIn this senior-level position, you will be responsible for leading our efforts in customer success and account growth through strategic relationship management and collaboration with internal stakeholders.Key AccountabilitiesDevelop Strategic Plans: Collaborate with customers to develop strategic plans that drive...

Service Quality Champion Job SummaryTrip.com Group is seeking a Service Quality Champion to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences by resolving complex customer complaints and escalations.Responsibilities

Business PartnershipThis role requires a strong business partner who can develop a thorough understanding of the client business and strategy. The ideal candidate will have the ability to build relationships at all levels within the client organization and lead the service agenda to further enhance the client experience.Key Responsibilities:Manage change...

Key ResponsibilitiesThe Zero Defect Champion will be responsible for driving zero non-conformance and strong manufacturing quality practices. This includes leading or participating in manufacturing continuous improvement plan activities, performing audits, and supporting customer audits.You will also be responsible for reviewing department FMEA and Control...

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

This role is focused on driving customer success and growth by serving as a key point of contact for inquiries and issues.Key ResponsibilitiesCustomer Support: Provide timely and effective solutions to customer inquiries and issues, collaborating with the support team to resolve technical problems when necessary.Journey Improvement: Continuously evaluate and...

Key Responsibilities:Lead the development of customer-centric initiatives to enhance the end-to-end journey experience for Lazada's buyers.Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.Collaborate with cross-functional stakeholders to ideate solutions that drive business growth and...

The threat of identity theft looms large, but we're here to help you stay one step ahead! As a dedicated member of our Global Fraud team, you'll play a vital role in safeguarding premium customers from this insidious form of fraud in Australia, New Zealand, and Singapore.We're on the hunt for an exceptional Fraud Protection Specialist to join our crew. In...

What We OfferGenerous leave entitlements, including birthday leave, rest day, and family care leaveCashless comprehensive medical coverage, including access to a panel clinic, dental, and optical careLife and personal accident insurance and group hospitalization and surgeryA hybrid working schedule with Friday disconnectsRest, Relax, and Recharge - office...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

We are seeking a Wealth Management Service Champion to join our team at FNZ. As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their expectations are met on key performance indicator reporting, meeting actions, and availability.Your responsibilities will include promoting a service of excellence,...

Welcome to our new URL – jobstreet.com.my is now my.jobstreet.com. SIGN IN now for the same great experience. Learn more . ORA is a house of consumer healthcare brands aiming to build a core shared technology and services layer. The core thesis here is that demographic-focused digital clinics can leverage a shared technology and services platform to...

As a senior telemarketing specialist, you'll be serving the regional telemarketing requirements for one of the top ASEAN Google Partners, focusing on spreading awareness on digital transformations and specializing in three main areas – Artificial Intelligence, Machine Learning and Cloud Infrastructure. Your role is crucial in driving sales efforts by...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Tata Consultancy Services is looking for a Director of Customer Advocacy to champion the customer experience.This leader will be responsible for ensuring customer satisfaction and loyalty by understanding customer needs, resolving issues, and advocating for their interests within the company.Main Responsibilities:Voice of the Customer: The Director of...

Key ResponsibilitiesChampion UI/UX design and strategies in product development, ensuring consistency in visual design and user experience across all platforms.Produce and demonstrate high-quality UX solutions through wireframes, visual designs, flow diagrams, storyboards, site maps, and prototypes.Leverage strong graphic design, critical thinking,...

Tata Consultancy Services is seeking a Customer Experience Leader to play a crucial role in ensuring customer satisfaction and loyalty.The ideal candidate will act as a bridge between customers and the organization, understanding customer needs, resolving issues, and advocating for their interests within the company.Key Responsibilities:Voice of the...

The role:Comfort Works is looking for a passionate and experienced Customer Experience Manager to lead and elevate the customer journey across all touchpoints. You will oversee the customer service team, develop and execute customer experience strategies, and ensure high-quality service delivery that aligns with Comfort Works' values and goals.Key...

A&W Malaysia is committed to providing exceptional customer experiences through our team of passionate professionals. We are currently seeking a skilled Customer Experience Lead to join our team.About the Role:This is an exciting opportunity to drive customer satisfaction and loyalty while working in a fast-paced, dynamic environment. As a Customer...