Senior Customer Experience Leader

Tata Consultancy Services is seeking a Customer Experience Leader to play a crucial role in ensuring customer satisfaction and loyalty.The ideal candidate will act as a bridge between customers and the organization, understanding customer needs, resolving issues, and advocating for their interests within the company.Key Responsibilities:Voice of the...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

We are seeking an experienced Senior Claims Professional to join our team, responsible for managing an efficient and effective claims team and ensuring exceptional customer experience.Key ResponsibilitiesDeliver end-to-end customer journey and provide exceptional PRUexperience Service to customers.Fulfill the Claims Philosophy by paying all valid claims...

We are seeking a highly motivated Senior Customer Service Leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.About the RoleThe successful candidate will have a strong track record of delivering results-driven initiatives that improve...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

We are seeking a dedicated customer service representative to provide logistical support and handle customer inquiries at GoGoX. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience.Key Responsibilities:Handle customer queries and logistics arrangements via phone and online...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

Company OverviewTrip.com Group is a leading global travel service provider that offers a comprehensive range of travel products and services. With a strong presence in 30 countries, we strive to deliver exceptional customer experiences through our industry-leading platforms.Job DescriptionWe are seeking an experienced Team Leader to join our customer service...

Castlery is a rapidly growing, vertically integrated furniture brand founded in 2013, with headquarters in Singapore and offices across the United States, Australia, China, and Malaysia. We believe that the key to growth lies in a customer-centric approach, making the delivery of a world-class customer experience one of our core strategic priorities.As the...

We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...

Key ResponsibilitiesAs a Customer Service Team Leader at Zeal Group, you will be responsible for:Leading and supervising a team of customer service representatives.Providing guidance, coaching, and support to ensure the team meets performance goals.Handling escalated customer issues and complex problem-solving.Implementing strategies to address customer...

Job Responsibilities:The Senior Customer Experience Manager will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. This includes conducting outbound calls to follow up on outstanding transactions, providing professional and accurate responses to customer inquiries, and...

Job Overview:We are seeking a highly skilled and experienced Senior Finance Leader to join our team at Capitaland Retail Malaysia Sdn Bhd.The ideal candidate will have a strong background in finance, with a focus on financial management, planning, and analysis. This is an exciting opportunity to work with a dynamic team and contribute to the success of our...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

About AI RudderAI Rudder is a leader in AI-powered customer experience solutions. Our mission is to empower businesses to deliver exceptional customer experiences by leveraging the power of AI voice automation.You will be an expert in translating and aligning our products to maximize customer ROI on value. You will also lead the identification of...

Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

In this exciting role as Senior Executive - Insurance Operations, you will focus on driving business growth and delivering exceptional customer experiences in the insurance industry.As part of our talented team at PolicyStreet, you will have the opportunity to develop your skills, learn from experienced professionals, and progress your career in a dynamic...

Job SummaryWe are looking for a highly skilled Senior Sales Team Leader to lead our sales team and drive business growth. The ideal candidate will have strong leadership skills, excellent communication and customer service skills, and a deep understanding of the luxury market.Key Responsibilities:Establish and maintain a positive and productive work...

Leader in a Fast-Paced EnvironmentThe ideal candidate will have at least 2 years of experience in a supervisory role within the QSR industry.Fresh graduates can consider applying for the Manager-in-Training program, which offers opportunities for professional growth.Candidates must be proficient in Microsoft Office.We seek individuals who can think...