IT Workplace Services Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

Company Overview:

The CMA CGM Group is a global leader in shipping and logistics, serving more than 420 ports around the world on five continents. As a pioneer in the use of alternative fuels, the company has set a target to become Net Zero Carbon by 2050.

Job Description:

You will be reporting to the IT Workplace Services APAC Lead based in Singapore, overseeing the management, evolution, and support of end-user computing environments. Your focus will be on ensuring reliable, secure, and user-friendly computing environments for end-users to support their daily work activities.

Main Responsibilities:

Plan and propose transformational changes, identifying technology trends and areas for improvement, including inefficiencies.Plan and execute end-user technology roadmaps, including device refresh cycles, OS updates/upgrades/migrations.Develop and enforce policies, standards, and best practices for the environment and management, including security, compliance, and configuration management.Monitor external IT service providers, ensuring adherence to Service Level Agreements (SLAs) and initiating corrective actions for deviations.Liaise with third-party vendors and suppliers to ensure timely resolutions of issues, service requests, and project-related activities.Evaluate vendor performance and contract or service agreement review as needed.Partner with other business units to identify and rectify, recommend, and implement solutions related to workplace technologies.Serve as the SME of Microsoft 365 products to oversee and optimize the end-user technology landscape, including identity management, multi-factor authentication, and performance for end-users by M365.Coordinate with regional and local IT for workplace-related activities.Propose and implement improvements to streamline processes and enhance productivity.Ensure all operational procedures and processes are implemented, maintaining and managing service requirements.Other relevant ad-hoc tasks assigned by the reporting manager or as required basis in response to business demands.

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