Delivery Manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full time

About Capco,
Capco, a global business and technology consultancy dedicated solely to the financial services industry. Our professionals combine innovative thinking with our unrivalled first-hand industry knowledge to offer our clients consulting expertise, complex technology and package integration, and managed services to move their organizations forward.

Through our collaborative and efficient approach, we help our clients successfully increase revenue, manage risk and regulatory change, reduce costs and enhance control. We specialize in banking; capital markets; wealth and investment management; finance, risk & compliance; and technology. We serve our clients from offices in leading financial centres across North America, Europe and APAC.

Role Overview

  • Initiates the project, obtaining authorization to start the project and scope the project.
  • Engages the project Sponsor and Steering Committee.
  • Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
  • Ensures the base lined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan.
  • Proactively monitors project execution to effectively identify risks, issues, dependencies as they arise throughout the project lifecycle. Assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles.
  • Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Senior Programme Manager with possible solutions.
  • Plans and manages the implementation of the change, to ensure business benefits are realized and that the transition from current state to target state is smooth.
  • Ensures that the organization and other change audiences are ready, willing and able to function in the new business environment.
  • Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project.
  • Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.
  • Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
  • Promotes pace and energy within the team and leads by example.
  • Keeps focus on the medium and long term goals and the Group's values particularly when under short term pressure.
  • Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
  • Develops and reviews estimates and estimating assumptions for the project's schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience.
  • Provides timely reports on project status, risks and issues, evaluating project performance based on management information.
  • Manages and reports on the project budget, acting on any variance.
  • Drives a culture of achievement and ensures pace by identifying and removing barriers to project success.
  • Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.
  • Promotes and takes accountability for project quality, identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.
  • Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time and resources are met.
  • Ensures project team follows quality assurance processes and Global Change Delivery Business Transformation Frameworks.

Experience:

  • Has experience managing large and complex digital transformation delivery engagements as a Program/Delivery Manager.
  • Experience in managing multi-country/market engagements.
  • Very strong communicator.
  • Good experience with Mobile Platforms.
  • Ability to influence very senior stakeholders (Sponsors/MDs etc.).
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