Experience Delivery Expert
5 days ago
We are seeking an experienced Experience Delivery Expert to join our team at Isentia.
As part of the Customer Experience Team, you will be responsible for delivering exceptional service and support to our clients, and contributing to the development of new business opportunities.
- Main Responsibilities:
- Deliver customer service and support to Isentia clients
- Provide excellent, prioritised customer service
- Deliver consistent, high-quality service to clients by performing tasks as requested with a high level of accuracy, including processing of irrelevant and missed content
- Timely resolution of client issues
- Provide Relevance support to clients
- Interpreting client Relevance requirements
- Deep understanding of the client briefs, able to tailor client keywords
- Intermediate skills in Search Logic in either Isentia or Pulsar Platforms
- Assist in client retention activities; help conduct regular brief reviews
- Proactively develop and improve client relevance outcomes
- Report and record data in Isentia systems including Salesforce CRM, Brief Admin, iSAMS, and DaaS Management App
- Enter data in Salesforce CRM as per activity and client feedback for client intelligence.
- Maintain Brands, client briefs, and delivery sets in Brief Admin, iSAMS, and DaaS Management App, ensuring accuracy
- Quickly and Accurately resolve client queries
- Investigate relevance queries from clients and AMT, providing quick and accurate resolutions
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Service Delivery Expert
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Asset Management Delivery Expert
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Project Delivery Expert
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Project Delivery Expert
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Infrastructure Delivery Expert
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Strategic Delivery Expert
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Service Delivery Expert
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Software Professional
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IT Implementer
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Application Developer
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Delivery Expert
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Project Governance and Delivery Expert
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Product Delivery Lead
4 days ago
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Client Delivery Manager
5 hours ago
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Programme Delivery Expert
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Enterprise Delivery Expert
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Software Delivery Expert
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Customer Experience Ambassador
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