Customer Experience Ambassador

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

At AIA, we're dedicated to creating a healthier, more sustainable future for everyone.

We believe in empowering our customers to live Healthier, Longer, Better Lives by delivering exceptional service and support.

This role is about engaging with customers, understanding their needs, and providing tailored solutions that meet and exceed their expectations.

You'll be the face of AIA, building trust and rapport with our clients while ensuring they receive a personalized experience that leaves a lasting impression.

About the Role
  • To deliver a positive and engaging customer experience through effective communication, active listening, and problem-solving skills.
  • To understand customer needs and provide relevant solutions that meet their requirements.
Key Responsibilities
  • Engage with customers, listen to their concerns, and respond promptly to their inquiries.
  • Provide product and service information, answer questions, and address any issues or complaints.
  • Become a Subject Matter Expert (SME) on our products and services to offer expert advice and guidance.
  • Participate in projects and initiatives to improve customer satisfaction and loyalty.
  • Collaborate with internal teams to resolve complex customer issues and ensure seamless service delivery.


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