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Customer Service Ambassador

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia PT Mitrausaha Indonesia Grup Full time

About Us

At PT Mitrausaha Indonesia Grup, we revolutionize the world of financial services by empowering small and medium-sized enterprises (SMEs) with digital financing solutions. As a leading player in Southeast Asia, we pride ourselves on our commitment to excellence, innovation, and customer-centricity.

We're driven by our core values:

  • Grow Relentlessly: Embracing continuous improvement and self-development.
  • Enable Teamwork, Disable Politics: Fostering collaboration and trust among team members.
  • Test Measure Act: Encouraging experimentation and data-driven decision making.
  • Focus on Impact: Delivering tangible results and measurable success.
  • Serve with Obsession: Building long-term relationships with customers and stakeholders.

We're seeking a talented individual to join our dynamic Customer Experience (CX) team as a Customer Service Ambassador. This role is perfect for someone who is passionate about delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Delivering Best-in-Class Customer Experiences: Engage customers through various channels, building trust and rapport while resolving issues efficiently.
  • Onboarding Customers: Processing applications, performing KYC checks, and ensuring seamless customer journeys.
  • Operational Tasks: Assisting with day-to-day tasks, maintaining accurate records, and contributing to process improvements.
  • Reporting and Analysis: Preparing reports, tracking key performance indicators, and providing insights for business development.
  • Customer Success Metrics: Taking ownership of customer satisfaction, retention, and growth metrics.
  • Personal Values and Commitment: Demonstrating alignment with our mission, vision, and values.

Requirements:

  • 1-2 Years of Experience in Customer Experience or Customer Support.
  • Fluency in English (written and spoken) and Malay; additional languages like Chinese are highly valued.
  • Strong Communication and Interpersonal Skills.
  • Critical Thinking and Problem-Solving Abilities.
  • Ability to Work Independently and collaboratively as part of a team.

What We Offer:

  • Continuous Learning and Growth Opportunities.
  • A Dynamic and Supportive Work Environment.
  • Competitive Compensation and Benefits Package.
  • Flexible Working Arrangements to balance work and personal life.
  • Opportunities for Career Advancement within our growing organization.

Why Join Us?

  • Be Part of a Visionary Team shaping the future of financial services.
  • Make a Meaningful Impact on customers' lives and businesses.
  • Enjoy a Collaborative and Fun Work Environment that fosters creativity and innovation.
  • Grow Your Skills and Expertise through ongoing training and mentorship.