Sales Ambassador

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation, and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious, and exceptional.
Always do better than necessary: the Piaget founder's motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

The Sales Ambassador is an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client.

As a Team member, you will be an active participant in the daily operation of the boutique.

KEY RESPONSIBILITIES

Sales Performance & Service:

• Develop the turnover, promote and sell Piaget creations by identifying clients' motivations.

• Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators in order to increase Boutique performance and reach Individual and Boutique targets.

• Assist and support After Sales clients and provide maintenance recommendations.

• Develop a detailed knowledge of the Piaget pieces including construction, materials, care, and design in order to provide exceptional and knowledgeable customer service.

• Participate in and represent Piaget during promotional events and activities.

• Contribute in suggesting ideas and recommendations to the Management team to achieve improvements in all aspects of the boutique performance.

• Implement actively and strictly follow required procedures (both Piaget and Richemont), standards, and policies as outlined in the Retail Book and RISE.

Clients' Treatment:

• Provide exceptional standards of customer service surpassing clients' expectations at every opportunity by following our "Piaget Touch" Art of selling.

• Demonstrate and reflect the refined and luxury lifestyle image of Piaget through customer service, attitude, personal grooming, dress code, and behavior.

• Behave as an Ambassador of the Brand inside and outside the Boutique.

• Ensure the highest level of service and care to all customers (both clients and prospects).

• Provide a "wow" treatment to your clients as many times as you can.

• Resolve client's complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the Boutique Management.

Boutique Operations:

• Support the Management Team with successfully running and managing the day-to-day operations of the Boutique including but not limited to customer relationships, boutique administration, stock management, and visual merchandising.

• Ensure daily traffic is correctly counted on a daily basis.

• Make sure your boutique is properly maintained (lights, furniture…) and inform the Management team to take corrective action.

• Ensure all back-of-house standards are maintained at all times both in the communal areas and stock room.

• Communicate all potential Health and Safety issues to the Boutique Management.

• Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure to handle all pieces with extra care and in perfect selling conditions.

Stock Control:

• Play an active role in replenishing stock according to Piaget procedures and policies.

• Maintain effective stock controls to ensure continued stock supply and ensure good management of the stock (stock record accuracy).

• Participate and support the team in daily and annual inventories.

• Take responsibility for designated stock/category, maintain high standards, and report any damages.

Visual Merchandising:

• Implement and follow actively our required procedures, standards, and policies as per the Boutique Visual Merchandising guideline.

• Actively ensure merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times.

• Check the display (products are correctly handled and priced).

QUALIFICATIONS

  • Demonstrable sales skills and success gained as a sales consultant (2 years' experience minimum) in a luxury retail or service environment is a plus.
  • Excellent communication skills both written and verbal.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
  • Knowledge and understanding of the luxury market, customer service, and high watch and jewelry industry.
  • Show innovation and initiative in setting customer care standards.
  • Computer knowledge in Microsoft; knowledge of SAP is a plus.
  • Enthusiastic, self-confident, and self-motivated with a positive attitude at all times.
  • Successfully able to handle multiple demands and competing priorities.
  • Be a team player and have a strong attention to detail.
  • Able to work flexibly, embrace, and manage change.
  • Understand and represent the luxury lifestyle image of Piaget.
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