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Ambassador of High-End Client Services

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Part time

About Us

We're a bold and dynamic company inspired by our founding story and the people we work with. We seek individuals who stand up for what they believe in and share our passion for excellence.

Job Description:

The IWC Client Advisor - Part Time role involves crafting unforgettable client experiences. You'll be responsible for networking and community building, acting as an ambassador of our brand at all times.

Main Responsibilities:

  1. Develop engaging and memorable interactions with clients to create lasting impressions.
  2. Offer unparalleled service, making a clear difference compared to competitors.
  3. Collect valuable client information throughout the journey and maintain accurate records according to our guidelines.
  4. Serve as a brand ambassador, showcasing our passion and dedication.
  5. Manage boutique operations, including administration and back-of-house tasks, with precision and care.
  6. Guarantee that all operations adhere to our company policies.

Requirements:

  1. Possess an entrepreneurial spirit, autonomous, result-oriented, and driven; bring innovative ideas and take ownership of goals.
  2. High emotional intelligence and general education.
  3. Exceptional communication skills, passionate about building strong relationships and networks.
  4. Demonstrate a deep understanding of client satisfaction and luxury experience, with a strong sense of etiquette and human behavior.
  5. Creative, curious, and adaptable.
  6. Collaborative team player with excellent interpersonal skills and empathy.
  7. Luxury retail sales and hospitality background is highly desirable.