Service Delivery Director for Clients
2 weeks ago
The Client Services Director will play a critical role in ensuring seamless service delivery to our clients, fostering strong relationships, and driving business growth.
As a key member of our leadership team, you will be responsible for overseeing the end-to-end client engagement process, building and maintaining relationships with key clients, and managing commercial expectations.
You will lead a high-performing team, mentoring them to enhance their capabilities, and develop strategies to enhance client satisfaction and retention.
The ideal candidate will have extensive experience as a Client Services Director, with a proven track record of delivering results-driven solutions that meet and exceed client expectations.
Responsibilities:- Ultimate responsibility for accurate services billing and contract change – variations to scope, volumes, prices, indexation, etc.
- Identify opportunities for service improvement and innovation
- Conduct regular performance reviews and provide constructive feedback
- Foster a collaborative and accountable results-driven culture within the team
-
IT Service Delivery Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeJob DescriptionWe are seeking an experienced IT Service Delivery Manager to join our team at Commerz Global Service Solutions. This role is critical in maintaining operational excellence and ensuring high-quality service delivery.Key ResponsibilitiesAct as the primary point of contact for service delivery-related topics with our banking client.Monitor...
-
Service Delivery Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Delivery Hero Austria Full timeKey ResponsibilitiesThe ideal candidate will possess strong analytical skills and be able to develop and implement effective strategies for evaluating BPO performance. They will also be able to negotiate and manage contracts with BPO partners, ensuring clarity on terms, including SLAs, penalties, bonuses, and compliance requirements.Pricing and Procurement...
-
Client Service Director Leadership
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeAbout the RoleThe Client Services Director plays a critical role in ensuring seamless service delivery to our clients, fostering strong relationships, and driving business growth.As a key member of our leadership team, you will be responsible for overseeing the end-to-end client engagement process, building and maintaining relationships with key clients, and...
-
Service Delivery Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Group Full time**About the Role**We are seeking a skilled Service Delivery Director to join our team at FNZ Group. This is a fantastic opportunity to work with a global leader in wealth management and make a real impact on our clients' success.The successful candidate will have primary responsibility for providing senior client management support, incorporating service...
-
Client Service Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeThe Client Services Director is responsible for overseeing and ensuring service delivery and maintaining strong client relationships. This role involves strategic planning, team leadership, and collaboration with other departments to enhance client satisfaction and drive business growth.Key Responsibilities:Leadership of Getronics' end to end client...
-
Director of Client Services and Operations
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full timeAbout the CompanyGetronics is an ICT Services company with a rich history spanning over 125 years. As an expert in workspace management services, connectivity, data centers, and consultancy, we are well-positioned to offer best-in-breed ICT services to FTSE 500 businesses and Public Sector organizations worldwide.We have a complete portfolio of integrated...
-
Client Services Director Oil and Gas
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Airswift Full timeAirswift: Empowering Careers in Technology, Construction, and EngineeringWe offer innovative workforce solutions to professionals seeking exceptional careers in technology, construction, and engineering. Our global presence spans 37 countries, supporting over 8,000 contractors. We foster a culture of growth, employee development, and community engagement.We...
-
Client Services Director
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hogarth Worldwide Ltd Full timeCompany OverviewHogarth Worldwide Ltd is a global content experience company that partners with top brands worldwide. As part of WPP, we deliver relevant, engaging, and measurable content across all channels and media.We are seeking a skilled Client Services Director to join our team in Kuala Lumpur, Malaysia for the initial 12-15 months and Hyderabad, India...
-
Client Service Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TRIO HAUZ SDN BHD Full timeAbout the Role:We are seeking a dynamic and experienced Client Service Director to join our team at TRIO HAUZ SDN BHD. In this role, you will be responsible for managing client relationships, developing effective media strategies, and executing media plans across various platforms.The ideal candidate will have a proven track record in media planning, buying,...
-
Professional Services Delivery Director Role
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full timeWelcome to this challenging and rewarding opportunity at Nutanix! As a Professional Services Delivery Director, you will be responsible for overseeing the delivery of professional services to customers in the APJ Theatre. Your primary focus will be on managing a team of Technical Account Managers, Consultants, and/or Residents across major parts of...
-
IT Service Delivery Manager
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full timeWe are a dedicated IT service provider supporting a leading bank. As we continue to grow and deepen our collaboration with the bank's management, we are looking for an experienced Service Delivery Manager (SDM) to join our team.This role is critical in maintaining operational excellence, ensuring high-quality service delivery, and building strong...
-
Director of Client Success
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Loki Digital Sdn Bhd Full timeJob Title: Director of Client SuccessAbout the RoleWe are seeking a seasoned Director of Client Success to join our team at Loki Digital Sdn Bhd. As a key member of our leadership team, you will be responsible for driving client satisfaction and loyalty through exceptional service delivery.Key ResponsibilitiesDevelop and implement client success strategies...
-
Client Relationship Director
15 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hiredly X Full timeWe are looking for a Client Relationship Director who can build strong partnerships with our clients. As an Account Manager at Hiredly X, you will be responsible for providing exceptional client service and ensuring timely delivery of projects.Key ResponsibilitiesDevelop and maintain strong relationships with clients.Collaborate with cross-functional teams...
-
Global Client Services Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full timeThe ideal candidate will have a thorough understanding of the securities industry and excellent analytical skills. As a Global Client Services Director, you will be responsible for driving revenue retention and defence from existing mandates.About the TeamYou will work closely across the bank to ensure best in class & quality services are being provided to...
-
Director of Client Solutions
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeJob DescriptionWe are seeking an experienced Director of Client Solutions to join our team. The successful candidate will be responsible for developing and executing a client-centric approach to sales, with a focus on delivering exceptional customer service and building long-term relationships.ResponsibilitiesLead the development and execution of a...
-
Director of Client Operations and Services
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeMUFG Investor Services is a global leader in providing administration, asset services, banking, and fund financing to over 480 loyal investment firms. We're seeking a seasoned professional to join our team as a Director of Client Operations and Services.In this role, you will be responsible for leading a team of professionals to provide high-quality fund...
-
Client Relationship Director
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia foodpanda hk Full timeJob DescriptionThe Client Relationship Director will be responsible for building and maintaining strong relationships with existing restaurants, as well as identifying new business opportunities.This role requires a strong understanding of the food delivery market and the ability to develop strategic marketing plans to drive growth.Key ResponsibilitiesBuild...
-
Client Services Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BSI Full timeAbout the RoleThis exciting opportunity is part of our ongoing efforts to strengthen our client relationships and enhance our services. As a Client Manager, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Accountabilities:Develop and maintain strong relationships with clients to understand their needs...
-
Global HR Director for Service Delivery
8 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full timeJob SummaryBASF SE is seeking a seasoned HR professional to fill the position of Global HR Director for Service Delivery. This role will play a key part in shaping the future of HR service delivery at BASF SE, ensuring that our services meet the evolving needs of our employees and the business.The ideal candidate will have extensive experience in HR service...
-
Client Service and Delivery Expert
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full timeAbout the Role:We are seeking a skilled Client Service and Delivery Expert to join our team at Standard Chartered Life and Careers. The successful candidate will be responsible for delivering exceptional client service and supporting the GAMs, RAMs, or FAMs on an aligned client portfolio.You will provide direct support to the RM by proactively preparing...