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Director of Client Success

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Loki Digital Sdn Bhd Full time

Job Title: Director of Client Success

About the Role

We are seeking a seasoned Director of Client Success to join our team at Loki Digital Sdn Bhd. As a key member of our leadership team, you will be responsible for driving client satisfaction and loyalty through exceptional service delivery.

Key Responsibilities
  • Develop and implement client success strategies to achieve business goals.
  • Build and maintain strong relationships with key clients.
  • Monitor and analyze client feedback to identify areas for improvement.
  • Develop and deliver training programs to enhance client skills and knowledge.
  • Collaborate with cross-functional teams to drive business growth.
  • Measure and evaluate client success metrics.
Requirements
  • Minimum 10 years of experience in client-facing roles or a related field.
  • Proven track record of delivering exceptional client satisfaction and loyalty.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent communication and collaboration skills.
  • BA/BS degree in Business Administration, Marketing, or a related field.