Service Excellence Ambassador

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

Are you passionate about delivering exceptional service? Do you have excellent communication skills and a friendly demeanor? If so, we would love to hear from you

About the Role

The Service Excellence Ambassador will be responsible for providing exceptional service to our guests at the Restaurant Reservations Centre (RRC). This includes responding to phone inquiries, maintaining accurate records, and collaborating with other departments to resolve guest issues.

Main Responsibilities
  1. Provide front-line customer service and respond to guest inquiries
  2. Maintain accurate records and reports as required
  3. Collaborate with other departments to resolve guest issues
Qualifications
  • Fresh graduates are encouraged to apply, ideally with a relevant Degree or Diploma in Hospitality or Tourism Management
  • Preferably with a minimum of 1 year working experience in service industries or hotel operations
  • Desirably skilled in customer service, communications, and interpersonal skills


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