Premium Product Ambassador

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Richemont Full time
Client Relationship Specialist

Our passion for innovation and creativity defines us at Jaeger-LeCoultre. Over 190 years, our watchmakers have developed over 1,300 calibres and earned more than 400 patents.

We seek a seasoned sales professional to join our team at the Pavilion boutique in Kuala Lumpur. As an ambassador of the Maison, you will focus on building client relationships, driving sales performance, and delivering premium customer experiences.

Responsibilities:

  • Develop and maintain strong client relationships and represent the organisation.
  • Drive sales performance and achieve/exceed targets under management direction.
  • Grow high-value watchmaking and bespoke sales.
  • Deliver exceptional customer experiences and ensure each client's satisfaction.
  • Provide expert product knowledge and Maison heritage.
  • Support clients with customer service needs throughout the sales process.
  • Maintain brand excellence.

Requirements:

  • Prior experience in watches or high-end luxury product sales (5+ years) is beneficial.
  • Deep understanding of customer service needs and customer expectations.
  • Proficiency in advanced computer systems with SAP training advantageous.
  • Outstanding interpersonal and communication skills required.
  • Detailed focus with capability to handle multiple tasks efficiently.
  • Proactive team player with a willingness to adapt.
  • Availability to work standard retail hours, including evenings and weekends.

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