Executive, E-Commerce Support

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Plaza Premium Group Full time

This is a group-level role that assists in growing eCommerce as a channel for a portfolio of premium airport service products within Plaza Premium Group, spanning across lounges, airport terminal hotels, airport passenger services, and our global airport membership programme. The right candidate will work closely with cross-functional teams to develop effective and lasting online consumer journey, grow and engage web visitors, improve online/direct channels revenue, enhance customer experience, and ensure a seamless end-to-end integration of our eCommerce business and systems. You will also be responsible to analyse data and identify marketing/growth opportunities, supported by timely reports to stakeholders.

Responsibilities
  • Maintain, co-ordinate all aspects of the branded websites in terms of content update and system development to support the growth of website traffic, drive conversion, and increase revenue/yield.
  • Be the single point of contact with different business units in HQ and local teams worldwide for timely management/updates of content, pricing/rate plans, service information, etc., on the digital commerce platforms, ensuring accuracy of information across multiple locales and languages.
  • Execute content uploading/publishing tasks on the CMS (light usage of HTML and manipulation of CSS), embed links/other requirements within agreed content and localisation frameworks.
  • Support campaign management across the entire eCommerce ecosystem, focusing on the customer lifecycle to drive online sales growth, traffic acquisition, and improvements in customer experience and retention.
  • Carry out Quality Control/audit of published content, consistently evaluate website user interface and content to improve user experience, user engagement, and overall web performance.
  • Assist the team to conduct User Acceptance Testing (UAT) for any development and enhancements of the entire eCommerce platforms.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Advertising, Business Development, and Marketing

Industries

Hospitality

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