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Service Excellence Ambassador

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SLS Bearings Full time

SLS Bearings is seeking a Service Excellence Ambassador to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving any issues they may encounter.

About the Role

This is a fantastic opportunity to work in a dynamic environment where you can utilize your excellent communication skills, problem-solving abilities, and customer-centric approach to make a real difference to our customers.

Your primary responsibilities will include interacting with customers via various channels, providing prompt and professional assistance, responding to customer inquiries, and handling and resolving customer issues.

You will also be working closely with internal teams to address customer queries and issues, and stay updated on product knowledge, industry trends, and company updates to better assist our customers.

Requirements

To succeed in this role, you will need to possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. You should also have a minimum of 1-2 years' experience in related fields and proven experience in customer service & internal sales.