Customer Delight Ambassador

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

We are looking for a Customer Delight Ambassador to join our team at Mandarin Oriental Hotel Group Limited. As a Customer Delight Ambassador, you will focus on delivering exceptional customer experiences and ensuring that our guests feel valued and appreciated.

Main Responsibilities:
  1. Support the supervision of daily restaurant operations, ensuring consistent delivery of our high service standards.
  2. Engage with guests to resolve complaints efficiently and effectively, showcasing outstanding customer relationship skills.
  3. Collaborate with colleagues to coordinate and supervise shifts, guaranteeing seamless execution of our service standards.
  4. Evaluate colleague performance and provide constructive feedback to support growth and improvement.
  5. Develop and implement initiatives to enhance our restaurant's image and reputation.
  6. Partner with colleagues to identify areas for cost reduction and implement measures to reduce waste.
  7. Foster strong relationships with local community members and promote our brand through community events and word-of-mouth referrals.
  8. Develop targeted marketing strategies to attract new customers and increase brand visibility.
  9. Deliver comprehensive training on customer service principles and best practices to new and existing colleagues.
  10. Establish and enforce policies and protocols to maintain efficient future restaurant operations.
  11. Collaborate with the IMS team to ensure successful implementation of our Integrated Management System (IMS) policy and procedures.
  12. Stay informed about IMS system developments and requirements.
  13. Act promptly on Operational Threats and Protocols (OTPs).
  14. Identify opportunities for growth and development through CPAR or colleague suggestions.
  15. Ensure compliance with all relevant laws and regulations.


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