Client Advisor
1 week ago
Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».
MISSION:
The IWC Client Advisor - Part Time is responsible for delivering stellar client experience for the boutique. You are passionate towards networking and community building. To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.
KEY RESPONSIBILITIES:
- Creates engaging and emotional client experience to clients.
- Offers best in class service, whether in boutique or virtually, making a clear difference vs competition.
- Collects meaningful client information throughout the client journey and maintains client database by applying IWC's respective guidelines.
- Acts as an ambassador in and out of the boutique, conveying passion for the brand.
- Handles general boutique administration and back of house operations with care.
- Ensures boutique operations comply with company policy.
QUALIFICATIONS:
- Possess an entrepreneurial mindset – Autonomous, result-oriented and driven; brings initiatives, takes ownership of goals.
- High emotional intelligence and general education.
- Excellent communicator, passionate about connecting with others and developing strong networks.
- Perfect understanding of client satisfaction and luxury experience, with a strong sense of etiquette and human behavior.
- Creative, curious, and versatile.
- Team player with good interpersonal skills and empathetic.
- Applicants with a background in luxury retail sales and hospitality are a plus.
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