Customer Service Ambassador

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time
Job Description

This role is responsible for delivering exceptional customer service and support to clients.

Key Responsibilities:

  1. To respond promptly to customer inquiries, addressing their concerns and resolving issues efficiently.
  2. To ensure accurate information capture on internal systems for seamless communication among team members.
  3. To initiate outgoing calls as needed to resolve outstanding customer queries.
  4. To prioritize customer satisfaction by recognizing the importance of telephone interactions in enhancing our brand image.
  5. To actively participate in team meetings, contribute feedback and ideas, and maintain open communication with colleagues and superiors.
  6. To escalate unresolved issues or complex queries that cannot be resolved within established procedures.
  7. To undertake administrative tasks assigned by the Assistant Manager.
Requirements

Candidates must possess a degree in any field and have excellent command of spoken and written English and Native Persian.

Skill Requirements:

  1. Degree in any discipline.
  2. Excellent command of spoken and written English and Native Persian.
  3. Proficient in MS Office.
  4. Customer service oriented with at least 1 year working experience in customer service.
  5. Display excellent communication, problem solving and people skills.
  6. Able to work independently as well as a team player.
  7. Willing to work shifts.
The Package

We offer a competitive salary of RM3,500, 14 days Medical Leave, and medical and hospitalization insurance coverage.



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