Customer Service Ambassador
6 days ago
This role is responsible for delivering exceptional customer service and support to clients.
Key Responsibilities:
- To respond promptly to customer inquiries, addressing their concerns and resolving issues efficiently.
- To ensure accurate information capture on internal systems for seamless communication among team members.
- To initiate outgoing calls as needed to resolve outstanding customer queries.
- To prioritize customer satisfaction by recognizing the importance of telephone interactions in enhancing our brand image.
- To actively participate in team meetings, contribute feedback and ideas, and maintain open communication with colleagues and superiors.
- To escalate unresolved issues or complex queries that cannot be resolved within established procedures.
- To undertake administrative tasks assigned by the Assistant Manager.
Candidates must possess a degree in any field and have excellent command of spoken and written English and Native Persian.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and written English and Native Persian.
- Proficient in MS Office.
- Customer service oriented with at least 1 year working experience in customer service.
- Display excellent communication, problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
We offer a competitive salary of RM3,500, 14 days Medical Leave, and medical and hospitalization insurance coverage.
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