Customer Experience Ambassador

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time
Job Description:

This role is ideal for a results-driven individual who excels at building relationships and delivering exceptional customer experiences. As a Customer Experience Ambassador, you will be the primary point of contact for our co-living residents, providing timely and effective responses to their inquiries.

Key Responsibilities:
  • Foster and maintain positive relationships with residents through regular communication and personalized interactions.
  • Solicit and collect resident feedback and reviews to identify trends and areas for improvement.
  • Analyze feedback and communicate insights to relevant teams to drive continuous improvement.

Requirements:
  • Bachelor's degree in hospitality, customer service, business, or related field (preferred).
  • Strong interpersonal and communication skills.
  • A customer-centric mindset with a passion for delivering exceptional experiences.


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