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Service Delivery Expert

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia 婵物捨 Full time

About Us

At our organization, we prioritize providing top-notch support to our customers. We're looking for an individual who shares our commitment to delivering exceptional service and resolving customer inquiries and issues promptly.

Job Summary

The successful candidate will be responsible for engaging with customers, identifying and troubleshooting issues, and collaborating with other departments to enhance service delivery.

Responsibilities

  • Provide assistance to customers through various channels.
  • Analyze and resolve customer problems.
  • Develop and maintain a deep understanding of our products and services.
  • Document customer interactions and issues in our CRM system.
  • Capture customer feedback and insights to drive improvements.
  • Work collaboratively with other teams to meet customer needs.

Requirements

  • Bachelor's degree or relevant experience.
  • Background in customer service, insurance, or a related field.
  • Superior communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Friendly and approachable demeanor.
  • Ability to thrive in a dynamic environment.