Call Centre Agent

About the JobWe are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.Key Responsibilities:Develop and implement strategic plans to improve customer satisfaction, quality, and...

The Call Center Agent role at Telecontinent involves handling customer interactions through inbound calls and emails. You will work closely with customers to address their concerns and provide solutions.Duties:Record and answer customer inquiriesResolve customer complaints in a timely and efficient mannerCollaborate with colleagues to share knowledge and...

We are looking for a highly skilled Call Centre Specialist to join our team at Public Mutual Berhad. As a Call Centre Specialist, you will be responsible for handling Unit Trust Consultants' (UTCs') enquiries and providing prompt resolution.The ideal candidate will have a degree or diploma with 1 year of working experience in a Call Centre or Customer...

The Prudential Call Centre Specialist will play a critical role in ensuring that customers receive the highest level of service through prompt and professional handling of their inquiries.Key Performance Indicators:Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective managementCustomer – Plan and organize...

About UsWe are Telecontinent, a leading provider of innovative telecommunications solutions. We are passionate about delivering exceptional customer service and providing tailored solutions to our customers.We are currently seeking a highly motivated and results-driven Outbound Call Center Agent to join our team. As a key member of our sales team, you will...

Job ResponsibilityDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;...

The Telephone Support Agent role at Prudential requires individuals who are passionate about delivering exceptional customer service. As a key member of our Contact Centre team, you will be responsible for managing customer expectations, displaying ownership for customer requests, and providing a polite, professional, and accurate response.Key...

We are looking for a skilled Contact Centre Executive Assistant to join our team! In this role, you will be responsible for providing an efficient and high-quality telephone servicing facility to our customers (agents and policyholders).To achieve this goal, you will work closely with your team to meet and exceed customer standards and expectations. Your Key...

Role OverviewThis is an exciting opportunity for a seasoned Call Centre Manager to lead our contact centre team at Telecontinent. As a key member of our leadership team, you will drive business growth through strategic planning, process improvement, and exceptional customer service.Key Responsibilities:Develop and implement business strategies to enhance...

About the RoleWe are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.Key Responsibilities:Develop and implement strategic plans to improve customer satisfaction, quality, and...

As a Global Support Agent, you will play a vital role in providing exceptional customer service and support to our clients around the world.About the RoleTo respond to all incoming calls and emails from global clients in a professional and timely manner.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work...

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Representative. You will play a crucial role in delivering exceptional customer experiences and ensuring that our clients receive accurate and timely information.Key ResponsibilitiesProvide customer service and support via inbound calls.Handle customer...

Job DescriptionThe ideal candidate will possess a strong aptitude for innovative and strategic thinking, demonstrating a capacity to think outside conventional boundaries and generate creative solutions.Key Performance IndicatorsCustomer satisfaction ratingsQuality of service metricsProductivity and efficiency improvementsFinancial performance and cost...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24120407Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Job Overview:OCBC Bank is seeking a skilled Contact Centre Representative to join our team.Key ResponsibilitiesTo handle inbound calls and resolve customer enquiries efficiently.To maintain high levels of customer satisfaction through effective communication and problem-solving skills.To work collaboratively as part of a team to achieve business...

Job OverviewWe are seeking a highly skilled professional to join our team as a Global Service Centre Manager.The successful candidate will be responsible for managing a high-performing team and ensuring the timely and accurate processing of daily margin calls.Key responsibilities will include:Leading a team of professionals in providing exceptional service...