Senior Customer Experience Lead

Job Overview:Lazada is a leading e-commerce platform in Southeast Asia, dedicated to providing an exceptional customer experience. We are seeking a Senior Manager, Customer Experience to join our team.

About the RoleWe are seeking an experienced senior customer experience manager to join our team at Shopee. In this role, you will be responsible for developing and implementing strategies to enhance customer experience, leading cross-functional teams, and analyzing data to inform decision-making.Key AccountabilitiesDesign and implement customer experience...

Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

A&W Malaysia is committed to providing exceptional customer experiences through our team of passionate professionals. We are currently seeking a skilled Customer Experience Lead to join our team.About the Role:This is an exciting opportunity to drive customer satisfaction and loyalty while working in a fast-paced, dynamic environment. As a Customer...

Funding Societies | Modalku OverviewWe are a leading SME digital financing platform in Southeast Asia, licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. Backed by prominent investors, we provide business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional...

About the RoleThe Senior Customer Service Lead will be responsible for managing staff productivity, enhancing service quality, and ensuring proper recording and data accuracy for KPI reporting. You will also oversee improvement projects such as Order Automation, RPA, and Chat Bot implementation. If you have a passion for delivering exceptional customer...

Job Responsibilities:The Senior Customer Experience Manager will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients. This includes conducting outbound calls to follow up on outstanding transactions, providing professional and accurate responses to customer inquiries, and...

Job DescriptionWe are looking for a dynamic and results-driven Senior Customer Service Analyst to join our team.Your primary responsibility will be to ensure seamless onboarding of new customers, providing timely and accurate support through various communication channels.You will work closely with internal stakeholders to identify process improvements and...

We are looking for a skilled Lead to join our team as a Senior Customer Proposition Marketer. In this role, you will be responsible for developing and executing customer-focused marketing strategies that drive business growth and customer engagement.Your key responsibilities will include:Developing and maintaining a deep understanding of our customers' needs...

Job SummaryWe are seeking a highly skilled Inside Sales Representative to join our team in Kuala Lumpur. As an Inside Sales Specialist – Lead Generator, you will be responsible for qualifying potential leads and driving growth for Google's products and services.About UsCustomer Connect Malaysia Sdn Bhd is one of the top ASEAN Google Partners. We are...

About KlookWe are a global travel experiences platform that aims to bring people closer together through shared adventures.Founded in 2014, our company has grown into a team of over 1,500 employees based in 20+ locations worldwide.We're passionate about curating memorable experiences for travelers and empowering them to explore the world with confidence.Our...

Delivering Exceptional Customer ExperiencesIn this critical role, you will be responsible for driving the delivery of exceptional customer experiences across our service portfolio. You will lead and develop a high-performing team of customer service professionals who share your passion for delivering outstanding results. Your expertise will ensure that we...

Job OverviewThe Senior Manager, Customer Experience is responsible for leading a high-performing team to enhance customer satisfaction and streamline customer interactions. This role involves driving key initiatives, managing day-to-day operations of e-commerce platforms, and collaborating with various departments to improve customer journeys and operational...

Job DescriptionWe are seeking a Senior User Experience Designer to join our team at SEEK, a leading online employment marketplace. The successful candidate will be responsible for designing innovative solutions for complex challenges and delivering high-quality user experiences.The role involves collaborating with product managers, engineers, and...

Manage and lead initiatives to deliver excellent experience at every customer touch point leveraging data, insights, and designing effortless and caring experiences for customers.Main ResponsibilityUncover customer needs and how they interact with our products and services through data & analytics from various insights initiatives. Review customer metrics;...

About Zeal GroupWe are a product and people-focused company who are passionate about growth, innovative technology, and collaboration.We are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products.Our end goal is to have a seamless experience while continuously improving as the days go by. We...

As a Senior Manager, Customer Lifecycle Management – Persistency, Retention & Upsell at Prudential BSN, you will play a pivotal role in driving strategies aimed at maximizing customer lifetime value (CLV) through improved retention, persistency, and enhanced cross-sell and upsell performance.Key Responsibilities:Develop and execute end-to-end strategies to...

Company OverviewTrip.com Group is a leading global travel service provider that offers a comprehensive range of travel products and services. With a strong presence in 30 countries, we strive to deliver exceptional customer experiences through our industry-leading platforms.Job DescriptionWe are seeking an experienced Team Leader to join our customer service...

Key ResponsibilitiesThis role involves leading, training, and mentoring a team of customer service representatives in SG & MY. The successful candidate will be able to work independently under pressure, in a fast-paced environment and during peak deliverables. They should also have experience in troubleshooting and problem resolution.

Job Description:Sutherland is seeking a highly skilled and experienced leadership-oriented individual to join our team as a Customer Care Team Manager | Mandarin and Japanese Speaking. This role requires a self-motivated person with excellent coaching skills and the ability to lead, monitor, and supervise a team of at least 10 associates to achieve...