Outbound Call Specialist

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Reading Full time

Join our dynamic team as an Outbound Call Specialist and take on the challenge of delivering top-notch customer service. In this role, you will be responsible for conducting outbound calls to engage with customers, addressing their inquiries, and resolving issues in a timely and efficient manner.

Responsibilities:
  • Conduct outbound calls to customers to discuss their needs and preferences.
  • Address customer complaints and concerns in a professional and empathetic manner.
  • Collaborate with internal teams to resolve customer issues and improve overall satisfaction.
Qualifications:
  • A minimum of SPM qualifications.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity targets.


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