Operational Efficiency Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time

Job Overview:

We are seeking a highly skilled Process Executive to join our team at Cognizant. In this role, you will be responsible for reviewing listings, analyzing data, and making outbound calls to businesses. If you possess excellent communication skills, a keen eye for detail, and a passion for delivering high-quality results, we encourage you to apply.

Main Responsibilities:

  1. Review listings to ensure accuracy and adherence to policies.
  2. Analyze data to identify areas for improvement and implement changes.
  3. Moderate user reports and queries related to listings.
  4. Collaborate with teams to address spam trends and escalation issues.
  5. Engage in outbound calling to gather critical business information.

Essential Qualifications:

  • Proficient English language skills.
  • Native Vietnamese speaker with strong language abilities.
  • Previous experience in ISV Hi-Tech or Customer Support environments is beneficial.
  • Able to work regular office hours.
  • Excellent communication and teamwork skills.
  • Attention to detail and organizational abilities.
  • Able to work independently and as part of a team.


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