Operational Efficiency Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Extreme Reach Full time

This role at Extreme Reach involves providing expert technical support and ensuring operational efficiency in digital media delivery.

Digital Media
  • The ideal candidate will possess excellent communication skills and be able to work independently with minimal supervision.
  • A thorough understanding of digital media platforms and various communication channels is necessary for success in this role.
  • The ability to troubleshoot complex system issues and escalate them when necessary is crucial in maintaining high-quality services to clients.
  • Effective communication with other departments and teams is vital in keeping stakeholders informed and management up-to-date.
  • Maintaining and updating the knowledge base is also a key responsibility.
  • Escalation process management of issues from L1 and mentoring junior technicians are additional responsibilities.
  • Tracking tasks within SLAs is also required.
Operational Efficiency
  • To achieve high operational efficiency, it is essential to maintain accurate records and minimize errors in material availability and ingestion.
  • Prompt documentation and resolution of client issues are critical in delivering exceptional client service.
  • Timely and accurate quoting is essential in building trust with clients.
  • Efficient workflow and work procedures must be followed to optimize productivity.
  • End-to-end testing of TV or broadcast products and detailed reporting is necessary to ensure high-quality services.
  • Monitoring and tracking TVC distribution to meet client deadlines and Adstream SLAs is another key responsibility.
  • Order management on behalf of clients aims to convert them to direct system users at the right time.
  • Resend charges and additional fees must be ensured.
  • New clients require file testing before their first order, and clearance to proceed is necessary.
  • Coordinating with Traffic to prioritize Ingest tasks according to SLAs and customer requirements.
  • Proficient execution of tasks: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other relevant tasks.


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