Efficiency and Effectiveness Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time
Key Responsibilities:
  • Identify opportunities for improvement through data analysis and voice of customer feedback, and implement solutions to enhance product usage experiences.
  • Serve as the primary contact point between the operations team and external stakeholders, fostering effective communication and collaboration.
  • Work closely with stakeholders to gather insights, understand requirements, and develop tailored solutions to meet business needs.
  • Lead initiatives to re-engineer processes, policies, and procedures, ensuring efficient execution and minimal disruptions across business activities.
  • Proactively address potential issues and blockers that hinder operational excellence within the GBS team, promoting agility and adaptability.
  • Cultivate cross-functional coordination during business incidents or crises, ensuring seamless resolution and minimizing downtime.
  • Oversee the governance of GBS function SOPs, ensuring compliance with standards and requirements.
  • Develop and implement operation support readiness programs, including communication strategies, stakeholder engagement, and training initiatives.
  • Manage projects related to operational process improvements from initiation to completion, driving results-oriented outcomes.


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