Call Centre Team Leader

Requirements: Diploma or Degree holder in Management or training in team leading is a plus. Proven work experience as a team leader or supervisor. Excellent communication and leadership skills. A patient, responsible, discipline and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in...

**Job description** **Requirements**: - **English fluency [Mandatory]**: - Minimum Diploma holder - **MUST **at least 3 years to 4 years’ experience in call centre industry - Minimum one year experience in supervisory roles - Basic excel knowledge **Job Scope** - Manage the day-to-day performance of the Contact Centre Operations to deliver a...

**The company**: **Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.** - **Job...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

Job Scope: Lead and guide the telemarketers towards achieving set target and goals. Monitor, organizing and coaching team on a daytoday basis, includes call listening (in Mandarin) Handle escalated calls, complaints, questions and queries as necessary. Document reports on each team member's performance and targets. Submit monthly scorecards for incentives...

**Role**:Documentation/Shipping Exec./Mgr **Timings**:Flexible (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Content / Editors / Journalists **Work Mode**:Work from office Key Skills: Leadership- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...

**Requirements** - **English fluency [Mandatory]**: - Minimum Diploma holder - **MUST **at least 3 years to 4 years’ experience in call centre industry - Minimum one year experience in supervisory roles - Basic excel knowledge - Compulsory to work in **night shift** **Job Scope** - Manage the day-to-day performance of the Contact Centre Operations to...

_Position - Call Center _**Team Leader (Digital Banking) - Mandarin Speakers**_ - Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya_ - Working hours - 24-7 rotation shifts._ - **Job Requirement**:_ - _Possess a Diploma or Degree in related fields._ - _Minimum 2 years of experience as Team Leader in a contact centre environment._ -...

**The company**: **Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.** **Job...

Team Leader Contact Center, Customer Service InboundBangsar South, Kuala LumpurWorking HoursShift hours 24x- rotational shift5 working days and 2 off days in a weekSalary from RM4,000- RM6,000Key Accountabilities Responsibilities of the Operations Management Assist the leadership team in managing the overall operations of the contact center. Work with the...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

I am excited to contribute my strengths and proficiency in teamwork toward your team efforts. As an extroverted and personable communicator with a proven track record in Creativity skills, my focus on building strong professional relationships has been a valuable asset throughout my career. Pay: RM1,130.45 - RM4,509.87 per month **Education**: - STM/STPM...

Role:Documentation/Shipping Exec./MgrTimings:Flexible (Permanent)Industry:Telecom / ISPProcess:VoiceFunctional Area:Content / Editors / JournalistsWork Mode:Work from officeKey Skills: Leadership- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced...

**Role**:Team Leader -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:NA Key Skills: Customer Service english Team Leader BPO industry Proficient in the Mandarin language - **Qualification**: - Bachelor’s...

**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Logistics Mandarin Team Leader- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across...

About UsWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, you'll get to Compete the...

Duties & Responsibilities: Design, develop & deliver training programs for new & existing training trainees in call centre environment Develop instructional materials, including e-learning modules, job aids and cheat sheets Deliver training programs using a variety of methods, such as classroom instruction, webinars and on-the-job coaching Evaluate the...

Requirements- English fluency [Mandatory]: Minimum Diploma holder- MUST at least 3 years to 4 years' experience in call centre industry Minimum one year experience in supervisory roles Basic excel knowledge Compulsory to work in night shiftJob Scope Manage the daytoday performance of the Contact Centre Operations to deliver a bestinclass service, meeting or...

Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. - Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) - Advantage: Proficient with Microsoft...